This policy explains when you can get money back for a tour or trek booked with Aadiyogi Travels. It works together with our Cancellation Policy.
When you get a refund
- You cancel in time under our Cancellation Policy. You get back what you paid, minus the cancellation charge.
- We cancel your tour. You get a refund of the amount we can recover, or you can choose a new date instead.
- You paid twice by mistake. We refund the extra payment.
What is not refundable
- No-shows, late arrivals, and unused days or services once the tour has started.
- Trekking permits and other government fees once they are issued.
- Domestic flight tickets once they are issued.
- Hotel or lodge deposits that the hotel will not return.
- Anything marked “non-refundable” on your booking confirmation.
- Missed tours because your passport, visa or permits were not in order.
How to ask for a refund
Email or WhatsApp us with your name, booking details and the reason. We will confirm the refund amount in writing.
How and when you are paid
Approved refunds go back to the way you paid, where possible, within 7 to 14 business days. Banks and payment providers can add extra time. If you paid in another currency, the amount you receive can change slightly because of exchange rates and bank fees.
Contact us
Aadiyogi Express Travel Services (“Aadiyogi Travels”)
Pashupati Sadak, Kathmandu 44600, Nepal
Email: info@aadiyogitravels.com
Phone / WhatsApp: +977 9851360654